A woman, Ellen, takes the elevator from her workplace on floor 38, and presses the button to head for the parking garage. A burly workman named Ben gets on several floors below. His silent behavior creeps out Ellen, who intently stares at the lift display hoping for the ride to end. At floor 4, the lift opens but both find nobody outside. As the elevator is about to close, a man shouts for them to let him in and Ellen manages to press the button in time to allow him into the elevator. The panic-stricken man, whose name is Hank, is a security guard in the building. He desperately uses his security card to override the controls and take the elevator back up. Ellen and Ben protest at what Hank is doing but are stunned to see Hank's shirt covered in blood.