Josh Kovaks is the building manager of The Tower, an upscale apartment complex in New York City. Its employees include Josh's brother-in-law, concierge Charlie Gibbs, who is expecting a child with Josh's sister; Enrique Dev'Reaux, a newly hired elevator operator; Lester, the doorman nearing retirement; Odessa Montero, an immigrant maid from Jamaica threatened with deportation; and receptionist Miss Iovenko, who is studying to become a lawyer.