Lionel Spalding (Glenn Shadix) arrives at the five-star Majestic Hotel where he is accidentally drenched by an overflowing fountain due to a prank by Kyle (Eric Lloyd) and Brian (Graham Sack), much to the stress and frustration of the hotel manager and the boys' widowed father Robert Grant (Jason Alexander). He is disappointed with the boys but they are guaranteed a vacation afterwards, only to be forced to delay the trip for a third time by the ruthless hotel owner, Elena Dubrow (Faye Dunaway), due to the upcoming Crystal Ball where one of the guests is revealed to be a critic from the Le Monde Traveller Organization who they hope will reward the Majestic with a Star (classification).